Secure Data Storage
All personal data — including your CNIC details, contact information, and PKR transaction history — is stored using industry-standard encryption to prevent unauthorised access.
No Data Selling
We do not sell, rent, or trade your personal information to third parties for marketing or advertising purposes. Your data stays with 32 Bet and the service providers we use to operate the platform.
Payment Data Protection
JazzCash, Easypaisa, Raast and bank transfer details are processed via secure payment gateways. 32 Bet does not store full card or account numbers on its own servers.
You Control Your Data
You can request access to the data we hold about you, ask us to correct inaccuracies, or request account closure — all through our support team without unnecessary delays.
Transparent Cookie Use
We use cookies to keep your session active, remember preferences, and understand how players use the platform. We don't use cookies to build third-party advertising profiles.
Clear Communication
We only send you account-related notifications and promotions you have agreed to receive. Opting out of marketing messages is straightforward and available in your account settings.
This Privacy Policy explains how 32 Bet collects, uses, stores, and protects personal information provided by users of the platform. By registering an account or using any part of the 32 Bet service, you acknowledge and agree to the practices described here.
1. Introduction
At 32 Bet, we take your privacy seriously. This policy is written to give you a clear and honest picture of how we handle your personal information — not buried under legal jargon, but in language that's straightforward enough for any player to understand. We have designed this platform specifically for Pakistani players, and that means we also understand that trust is earned, not assumed.
This Privacy Policy applies to all users of the 32 Bet platform, including anyone who visits the website, registers an account, makes a deposit in PKR, claims a bonus, or interacts with our support team. It covers information collected through the website on any device — desktop or mobile browser.
We are committed to handling your data responsibly. We only collect what we actually need to run the platform and deliver the services you use. We don't collect data for the sake of it, and we don't monetise your personal information by passing it to advertisers or data brokers.
2. Information We Collect
The information we collect falls into a few categories depending on how you interact with the platform:
Information you provide directly:
- Full name, date of birth, and residential address provided during account registration.
- Contact details including email address and mobile number.
- Identity verification documents such as a copy of your CNIC when required for withdrawal processing.
- Any information you provide when contacting our support team via live chat or email.
Information collected automatically:
- Device information including browser type, operating system, screen resolution, and device model.
- IP address and approximate location data derived from it.
- Pages visited, time spent on each section, links clicked, and navigation patterns within the platform.
- Session timestamps — when you logged in, how long your session lasted, and when you logged out.
- Game activity including bets placed, games played, and transaction history.
Information from payment providers:
- Transaction confirmation references from JazzCash, Easypaisa, Raast, and bank transfers.
- Payment status information (success, pending, failed) returned by the payment gateway.
- We do not receive or store full card numbers, mobile wallet PINs, or banking passwords.
Good to know: We only ask for identity documents when they are genuinely needed — typically for your first withdrawal or if our verification system flags a security concern. We don't ask for documents just for the sake of collecting them.
3. How We Use Your Data
We use the information we collect for specific, legitimate purposes related to operating the 32 Bet platform. The table below summarises the main ways your data is used and the reason behind each:
| Purpose | Data Used | Reason |
|---|---|---|
| Account creation & management | Name, email, DOB, address | To set up and maintain your player account |
| Identity verification | CNIC, DOB, address | To confirm your identity before processing withdrawals |
| Payment processing | Transaction references, PKR amounts | To deposit and withdraw funds accurately and securely |
| Customer support | Account info, chat history, email | To resolve queries and complaints effectively |
| Security & fraud prevention | IP address, device info, login logs | To detect suspicious activity and protect your account |
| Platform improvement | Usage patterns, game activity | To make the platform better based on how it is actually used |
| Responsible gaming | Gaming activity, session duration | To identify patterns that may suggest problematic play |
| Marketing communications | Email, mobile number | To send promotions and offers — only with your consent |
4. Payment Information
All financial transactions on 32 Bet are processed in PKR. Whether you are depositing via JazzCash, Easypaisa, Raast, a bank transfer, or a debit card, your payment details pass through secure third-party payment gateways. These gateways are responsible for processing the actual transaction and are bound by their own security standards.
32 Bet receives confirmation of a transaction's status and a reference number — we do not receive, see, or store your full payment credentials. This means your JazzCash PIN, Easypaisa account password, online banking credentials, or full card number never passes through our servers.
Your PKR transaction history — amounts deposited, withdrawn, and wagered — is stored as part of your account record for operational, verification, and dispute-resolution purposes. This history is available to you at any time by logging into your account.
5. Cookies & Tracking Technologies
Cookies are small text files placed on your device when you visit the 32 Bet platform. We use them to make the platform work properly and to understand how players use it. Here is a breakdown of the types of cookies we use:
- Essential cookies: Required for the platform to function. These keep you logged in, maintain your session, and remember settings like language preferences. You cannot opt out of these without stopping use of the platform entirely.
- Analytics cookies: Help us understand which pages are visited most, how long players spend on different sections, and where navigation issues exist. This data is aggregated and not linked to individual identities.
- Preference cookies: Remember choices you have made — such as display preferences — so you don't have to set them again each time you log in.
- Security cookies: Help us detect unusual login patterns and protect accounts from unauthorised access attempts.
We do not use third-party advertising cookies. We do not build player profiles for sale to external advertisers. You can manage cookie settings through your browser, though disabling essential cookies will affect how the platform functions.
6. Data Sharing
We do not sell, rent, or share your personal data with third parties for their own marketing or commercial purposes. Full stop. However, to operate the platform, we work with a limited number of trusted service providers who may process your data on our behalf. These include:
- Payment processors: JazzCash, Easypaisa, Raast, and banking partners who handle transaction processing.
- Identity verification services: Providers who assist with document checks during account verification.
- Game software providers: The companies whose games appear on the platform receive game-session data necessary to operate the game. They do not receive your full profile or payment details.
- Cloud infrastructure and hosting: Providers who host and run the platform's servers and databases under strict confidentiality agreements.
- Customer support tools: Software used to manage and respond to support tickets and live chat interactions.
All third-party service providers are contractually required to handle your data only for the specific purpose for which it was shared, to maintain appropriate security standards, and not to use your data for their own unrelated purposes.
In the event that we are required by law or a legitimate legal process to disclose information, we will comply with that requirement. We will notify you where we are legally permitted to do so.
7. Data Retention
We retain your personal data for as long as your account remains active and for a reasonable period afterwards for legitimate business and operational reasons. Specifically:
- Active account data is retained for the full duration of your account's existence on the platform.
- Following account closure, core account data including identity verification records and transaction history is retained for a period necessary to handle any outstanding disputes, comply with legal obligations, or address fraud investigations.
- Support communications and chat logs are retained for a period sufficient to handle follow-up queries, typically up to two years from the last interaction.
- Marketing preferences and consent records are retained until you withdraw consent or for a reasonable period following account closure.
After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked back to you individually.
8. Your Rights
You have meaningful rights over the personal data we hold about you. These are not formalities — you can actually exercise them by contacting our support team. Here is what you are entitled to:
Right to Access
Request a copy of the personal data we hold about you at any time.
Right to Correct
Ask us to fix inaccurate or outdated information in your account record.
Right to Deletion
Request erasure of your data where we no longer have a legitimate reason to hold it.
Right to Object
Object to specific uses of your data, such as marketing communications.
Right to Portability
Receive your data in a structured, machine-readable format if you wish to transfer it.
Right to Restrict
Ask us to pause processing of your data while a query or dispute is being resolved.
To exercise any of these rights, contact our support team via live chat or email with your registered account details. We aim to acknowledge requests within 48 hours and resolve them within 30 days in most cases.
9. Security Measures
Protecting your account and personal data is something we invest in seriously. The security measures in place on the 32 Bet platform include:
- SSL/TLS encryption on all data transmitted between your device and our servers, so your login credentials and personal details are not readable in transit.
- Encrypted storage for sensitive data including identity documents and account credentials.
- Access controls that limit which staff members can view personal data, based on their role and the need to process it.
- Login monitoring that flags unusual login patterns — such as access from an unfamiliar device or location — and may trigger an additional verification step.
- Regular security reviews of our platform infrastructure to identify and address vulnerabilities before they can be exploited.
While we take all reasonable steps to secure your data, no online platform can guarantee absolute security against all possible threats. You can help protect your account by using a strong, unique password that you don't use on other websites, and by logging out of the platform when using a shared device.
If you ever suspect that your 32 Bet account has been accessed without your permission, contact our support team immediately via live chat. Do not delay — quick action significantly reduces the risk of harm.
10. Children's Privacy
32 Bet is strictly an adult platform. We do not knowingly collect personal information from anyone under the age of 18. Our registration process includes an age confirmation step, and we reserve the right to request proof of age from any player at any time.
If we discover or have reasonable grounds to believe that a registered account belongs to someone under 18, we will close that account immediately, return any real money deposits to the original payment source where possible, and delete the associated personal data in accordance with our retention policy.
If you are a parent or guardian and believe a minor has registered on the platform using false information, please contact our support team straight away so we can take appropriate action.
11. Marketing Communications
We may send you promotional emails or SMS messages about bonuses, new games, cricket betting offers during PSL or T20 series, and other platform updates — but only if you have opted in to receive marketing communications when registering or have subsequently done so through your account settings.
Every marketing message we send includes a clear and working opt-out option. You can also update your communication preferences at any time through your account settings or by contacting our support team. Opting out of marketing messages does not affect essential account notifications such as deposit confirmations, withdrawal updates, or security alerts — those will continue regardless of your marketing preferences.
We do not share your contact details with other companies for them to market to you independently.
12. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in how we operate the platform, the services we offer, or to stay current with best practices around data handling. When changes are made, the "Last Updated" date at the top of this page will be revised.
For material changes — those that meaningfully affect how your data is used — we will make a reasonable effort to notify registered players via email or an in-platform notification before the change takes effect. For minor clarifications or editorial updates, the revised policy will simply be posted here.
Continuing to use the 32 Bet platform after a policy update constitutes your acceptance of the revised Privacy Policy. We recommend bookmarking this page and reviewing it periodically, particularly if you are a regular player.
13. Contact Us
If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your information has been handled, please reach out to our support team. We are available 24/7 via live chat on the platform, and you can also contact us by email. When reaching out about a data-related request, please include your registered email address and a brief description of your query so we can assist you as efficiently as possible.
We take all privacy-related concerns seriously and will respond with genuine attention — not a copy-paste non-answer. If you are not satisfied with how we have handled a data request or complaint, you are welcome to escalate the matter in writing for a formal review.
Your privacy is not an afterthought at 32 Bet — it is built into how we design and operate the platform. If something in this policy is unclear or you have a question that isn't answered here, just ask. We're happy to explain.
Ready to Play on a Platform You Can Trust?
Join 32 Bet today — PKR deposits, JazzCash & Easypaisa accepted, your data protected, and cricket betting available around the clock.